My Health Certificate was rejected - what now?

Modified on Tue, 24 Jan 2023 at 01:40 PM

Possible rejection reasons for a "red card" (rote Karte)

  • Document has expired (e.g. no work was started within the 3-month period from the initial instruction)

  • Document is incomplete (e.g. proof of employment is missing, a page is missing, etc.)

  • Poor quality (resolution, exposure)

  • Incorrect document (e.g. you have uploaded a health insurance card or vaccination certificate)

If you have discovered the error, you can simply upload the document again in the correct form. It will then be processed and released by us.

This is an example of a "red card":

What is a "red card"?

The "red card" is an instruction according to § 43 of the Infection Protection Act (also known as the health certificate). All persons who work in the food sector, with food of animal origin, in the preparation of meals, transport unpackaged food (in short: any handling of food in retail) or work in communal catering facilities must be instructed in accordance with Section 43 of the Infection Protection Act (formerly health certificate).

Where can I get a "red card"?

The first issue is an initial instruction. Possible places of issue of the initial instruction are online, the local health department or at officially commissioned doctors. This is an approx. 30-minute instruction on the ban on activities, infectious diseases and hygiene regulations.

Here you can easily do your initial instruction online:


After the initial instruction, it is mandatory to start work within a 3-month period (otherwise the document loses its validity). If you take up a job within 3 months of the initial instruction using the red card, it is valid for the rest of your life.

How can I work for you with the red card?

Very simple: apply for any job you like. If you get a confirmation, all you have to do is upload the red card to your profile and confirm the booking. Let's go! :)

If you don't have a red card yet, you can easily have it issued online and upload it to your profile.

Follow-up instruction may be necessary. But don't worry: we will inform you about this in detail.

#redcard #rotekarte #healthcertificate

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