My matriculation/ school certificate was rejected - why?

If you are enrolled at a university as a full-time student or you are a pupil then you can get started right away! As proof, you must upload a current certificate of enrollment or a school certificate in your profile. Of course, this must provide us with the relevant information about your full-time studies/school attendance. If we cannot see that the requirements are met, we must reject the document.

This is an example of a matriculation:

Reasons for rejecting an imma/school certificate

• Document has expired (e.g. certificate for a wrong semester)

• You have a different type of study than full-time study (see below)

• The study type is not evident (it is not clear that you study full-time. In this case you can additionally upload further documents where is stated that it indeed is a full-time study)

• Wrong document uploaded (e.g. certificate of admission or semester ticket - these are NOT proof of enrollment)

• Duplicate (i.e. you already have a valid document in your profile)

• The data you provided does not match the document (e.g. wrong name)

Alternative Proof 

In case your matriculation paper doesn't state any information regarding your study/school visit being full-time, you're welcome to additionally upload your student health insurance certificate. 

Attention

Unfortunately, you cannot work for us if you are:

• completing an in-company training course as a vocational student

• a dual student

• a part-time student

• unemployed

• currently taking a semester off

PLEASE NOTE: you can only upload documents in your profile, you can't send them in for verification via email! There is no need to contact us after uploading a document - we will process it as soon as possible and you'll get an according notification in you app and via email (in case is gets rejected). 

Further questions? Reach out to us here. 

Your #TeamUCM